Prestige Ticks Buyers Protection Plan
We protect our customers 100% with our authentication pledge automatically offered on every watch for sale on our site. And to back up this promise, we offer a free Buyer’s Protection Plan.
The Prestige Ticks Buyer's Protection Plan
At Prestige Ticks, we stand behind the authenticity of every Rolex watch we offer. In the rare event that a watch purchased from us is found to be not authentic, we guarantee a full refund of 100% of the purchase price, along with reimbursement for any associated shipping and insurance costs.
While we take extensive measures to verify the authenticity of each watch, occasionally, errors may occur despite our best efforts. In such cases, we are committed to rectifying any mistakes promptly. We apologize in advance for any inconvenience this may cause and assure you that we are dedicated to maintaining the highest standards of quality and integrity in every transaction.
How To Make a Claim:
Please contact our dedicated Customer Care team at +1(216) 250-2315. We’re here to ensure your experience with Prestige Ticks is nothing short of exceptional.
Upon reaching out, we’ll guide you through our authenticity guarantee process and provide you with a Return Merchandise Authorization (RMA) number for your convenience. Please note that the item must be returned within 30 days from the date we issue the RMA.
Here’s what to do once you’ve received your RMA number from Prestige Ticks:
- Send the item back: Carefully re-pack your watch in its original packaging and shipping box to ensure its safe return.
- Follow all emailed instructions: We’ll provide you with detailed steps on how to send your package back to us efficiently.
At Prestige Ticks, we’re committed to your satisfaction, and our Customer Care team is ready to assist you every step of the way.
Resolution:
We will proceed to take the necessary steps to re-authenticate the Rolex or any items in question.
If a watch is deemed to not be authentic, we will promptly refund 100% of the full purchase price. If a watch part is found to not be authentic, we reserve the right to replace that part to restore the watch to 100% authentic condition.
